We believe in satisfying and delighting our customers. The product which we sell we believe that is at the best price the customer can get the product. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
Only In Case Of Defects We will Accept Returns.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
=> If you have received damaged product or the wrong item, please mail us at Sales@ribacouture.com Or Call Us / Whatsapp Us with Pictures of defected or wrong product within 1 Days of delivery.
=> We will try and replace the product as soon as possible. If that product replacement is not possible only in that case we will return that much amount.
=> At RibaCouture each product quality is checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
=> In case of Product replacement, you have to send back the parcel with return packing slip within 3 Days. (For that parcel, courier charges will be paid by customer)
=> As soon as we receive the product in our warehouse you will get store credit which can be used to your next purchase from the website Or Refund.
=> Store credit is valid for lifetime. There is no expiry.
=> We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
=> Refund is given only in case of damaged product.
=> Sale of clearance sale items is final and will not be exchanged. Exchange or refund of sale items is done only in case of damaged product.
Threads and Sequences coming off:
We hope that people, who buy product with threads and sequences, understand that it has tendency to come off. Even with goods handling and shipping this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the products please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive similar product again.
General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sell by us to you and that these terms of returns and exchange are not available in case of a sell by third party and invoice which shall be governed by the terms of such sell. Items can be returned within 3 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed.
IMP POINTS TO NOTE
1- We Strive To Provide All Our Customer The Best Price and Best Quality Products and Catalogs.
2- If the Product Is Defective than we will Accept the Return.
3- If Customer didn’t like the product than we won’t entertain any returns. It’s Matter of Understanding that we are not doing retail Business.
4- Once Order Placed and Ready for Shipment than It cannot be canceled In Any Case.
We also provide Stitching Services for Catalogs, What if the customization goes wrong?
We always ask Our Customers to Get Stitching of Products from Their Local Tailor. But If Stitching is done from Our End and Any Size Issues happens, we are not responsible for the Wrong Stitching,
It’s a Request to Provide Exact and Precise Measurement Demanded by Our Tailor.