Welcome to Ribacouture!
Currency:

FAQ’s

Q- How do I return defected/wrong product? What is the process?

A- You can mail us at support@ribacouture.com or call us on +91-9714681893 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-10 business days to complete the process of refund through NEFT or same mode of payment. Also, the exchange will be done only once, after that no exchange or return can be done.

Q- Is shipping charge returned?

Q- Is shipping charge returned?

Q- Can I get cash refund for my order?

A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.

Q- What happens if the item goes out of stock or there is bad Inventory?

A- If the item is out of stock when you try to order then the website will not let you do so. But In some cases, after placing an order the product goes out of stock the amount you paid will be refunded to you.

Q- Can I cancel the order after I order?

A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.

Q- Is there return policy in International shipments?

A- We are based in Surat, Gujarat and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be bear by the company.

Q- Do you provide warranty/guarantee for merchandise?

A- All our products are authentic and sourced directly from the vendors. In case you received a damaged piece we will give refund or replacement of that piece. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.

Q- Do you return and exchange the sale items?

A- We do not exchange / refund sold items.